The Free Trail Lesson
The Free trial lesson is for 15 minutes and you are only allowed 1 trial lesson on our website. The lesson is more of a consultation as the teacher will be trying to find out how they can help you.
Internet connection problems
All our teachers have strong internet connections. However often students do not check their connections before taking a lesson. It is really important that you (the student) must check your connection and settings before starting the lesson because any time used for fixing problems will come out of the lesson you have with the teacher.
If you need to make a cancellation you need at least 12 hours notice to give to the teacher. The teacher also will have the same policy. They will email on the rare occasion that they need to re-schedule the lesson.
Lesson discounts are given for 5 and 10 lesson packages therefore refunds are given. However you will be charged at the single rate lesson fee for lessons taken and also a 10GBP charge will be added to the refund price for the time taken to process and work out the refund amount.
The data you share on our site (your name/Email address/messages) will remain confidential and secure on our servers. We never share any of your information with 3rd parties. Sometimes we offer promotions and very rarely send out information about a new teacher or promotion. Teachers do not record the lessons but students are welcome to at any time using Skype or Zoom.